Box - Frequently Asked Questions
We think there are many great reasons to use BOX@Hartnell. Here a just a few:
- Log-on is easy with your existing Hartnell ID and password.
- Each user receives unlimited cloud-based storage.
- Access files from any location: campus, home, or while traveling.
- Clients are available for almost all computer, tablet, and smartphone devices.
- Users can easily share files with collaborators inside and outside of Hartnell.
Users have several options to share files and collaborate. They can control the permission levels needed to view, edit, delete, print, upload, download, and comment on files. Collaboration features include:
- Send a Link — Within Box users can create a secure link to any file over e-mail.
- Share Whole Folders — Users can invite others to join folders.
- Share from anywhere on the Web — Files may be embedded and shared through blogs, Intranets, wikis, websites, and more for large audiences to access.
*Editor permissions are assigned to a folder and will impact all files within that folder. To collaborate on a file, create the folder first and invite individuals to that folder.
No, you may use Box with any modern web browser. Installation of the Box software is only required for additional features, such as updates and edits to your Box Drive files being automatically saved to the cloud or quickly sharing those file and folders with a simple right-click.
There are also a number of available plugins for Office, Mobile devices etc which enable more advanced functionality of the service.
The Box website lets users view hundreds of file types, including popular formats like DOC, XLS, PPT, PDF, MP3, MP4, JPEG, and many more. This can be helpful when you open a file from a computer that does not have software such as Microsoft Office installed.
Please note: Box is not acceptable for any institutional data classified as "critical" or "confidential."
Yes, that can be installed on almost any computer, tablet and smartphone device to help you synchronize files.
You can see a list of supported devices and download the software at .
Yes, as a Box user, you may enable sharing with a user at another organization. However, you are responsible for sharing files only with individuals you know to have authorization to access that material. For example, a third-party vendor may not be allowed to access confidential Hartnell data.
In most cases, this migration is possible simply by uploading your files into Box or drag-and-dropping the files in to your Box Sync folder. Please contact IT Help Desk at 831-755-6789 if you have any questions or issues.
Yes. Storing your personal files is considered Incidental Use, which is permitted as long as it does not interfere with your performance of official Hartnell business, pose an unreasonable burden on system resources, result in direct costs to Hartnell , expose Hartnell to unreasonable risks, or violate applicable laws or other college policies. Hartnell College assumes no responsibility for personal files users store on Box. Hartnell recommends maintaining a backup of your personal files in a location other than your Hartnell Box account.
While Box allows for unlimited storage of files, the limit for a single file upload to Box@Hartnell is 50 GB.
Students/Employees who leave the college in good standing (graduates) have 365 days to transfer content from their Hartnell instance to a personal account. All other accounts will be decommissioned once the user’s relationship with Hartnell has ended.
To move your content to a personal account, please follow one of these procedures:
- Open a new personal Box account with a non-Hartnell email address and invite this personal account into your Hartnell .edu account folders that you’d like to migrate. Promote your personal Box account to be the folder owner and remove your Hartnell .edu as a collaborator from the folder(s).
- Use a third party service such as Mover.io to transfer content from one Box account to another.
First, verify that you are logged in properly to the Office apps with your Hartnell credentials. You can do this by opening Word, then click to create a new blank Word doc. Then go to "File" (top left) and then down to "Account". Under the "User Information" and "Product Information" sections you can see who is logged in and if the subscription is active on this product.
If you continue to receive the install prompt after verifying the Office365 login, try the following steps:
- Go to your system tray and right click the blue Box icon (this will be there if you have Box Sync). Select Quit to turn it off.
- Go to your control panel, Programs and Features. Uninstall the following, if present:
- Box Tools
- Box Edit
- Box Local Com Server
- Go to and download and install Box Edit (Tools) for Windows.
- Reboot after the installation is complete.